A: Yes, Aurea proudly offers international shipping to bring our exquisite jewelry collection to customers worldwide. We believe in helping you embrace the Earth's Beauty no matter where you are. Our shipping process is designed to be as efficient and secure as possible, ensuring that your order arrives in pristine condition. Shipping costs and delivery times may vary based on your location, so we recommend checking our detailed shipping policy on our website for specific information. For any additional inquiries or assistance, our customer support team is always ready to help.

A: At Aurea, we strive to ensure that you receive your jewelry as quickly and efficiently as possible. Depending on your location and the shipping method selected, delivery times can vary. For standard shipping, you can expect your order to arrive within 5-7 business days from the date of shipment. Express shipping options are also available, which can reduce the delivery time to 2-3 business days. International shipping times may vary based on the destination country and customs processes, generally taking between 10-15 business days. Please note that during peak seasons and holidays, there might be slight delays. We will keep you updated with tracking information once your order has been dispatched. At Aurea , we are committed to ensuring that you radiate in natural elegance as soon as possible!

A: At Aurea, we make it simple to track your online jewelry purchase. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. To track your order, follow these steps: 1. Open the confirmation email sent by Aurea and locate the tracking number. 2. Visit our official website, www.aurea.com. 3. Navigate to the "Order Tracking" section, which can be found in the footer of our homepage. 4. Enter your unique tracking number in the designated field and click "Track Order." You will be able to see real-time updates on the status and location of your shipment. If you encounter any issues or have further questions, our customer service team is available to assist you via email at support@aurea.com or through our live chat feature on the website. Thank you for choosing Aurea, where you can embrace the Earth's beauty and radiate in natural elegance.

A: At Aurea, we prioritize ethical and sustainable practices when sourcing our gemstones. We work closely with trusted suppliers who adhere to high standards of environmental stewardship and fair labor practices. Our gemstones are carefully selected for their natural beauty and quality, ensuring that each piece of jewelry embodies the elegance and ethical commitment that our brand stands for. By choosing Aurea, you can be confident that your jewelry not only showcases the Earth's finest treasures but also supports responsible mining and fair trade practices.

A: At Aurea, we believe that every piece of our natural, elegant jewelry deserves the utmost care to maintain its beauty and brilliance. Here are some essential tips for taking care of your jewelry: 1. Storage: Store your jewelry in a cool, dry place. Keep each piece in individual, soft-lined compartments or original boxes to avoid scratches. 2. Cleaning: Clean your jewelry regularly to maintain its shine. Use a gentle, non-abrasive cleaner specifically designed for jewelry. A soft brush can help in reaching intricate details. 3. Avoid Chemicals: Keep your jewelry away from harsh chemicals, cosmetics, and perfumes, as these can damage the metal and stones. 4. Wear with Care: Put on your jewelry after applying makeup, hairspray, and perfumes to prevent exposure to potentially harmful substances. 5. Regular Inspections: Check your jewelry regularly for any loose settings or worn parts and have them professionally checked at least once a year. By following these simple tips, you can ensure your Aurea jewelry continues to radiate natural elegance and beauty for years to come. Embrace the Earth's beauty with every wear!

A: If your jewelry from Aurea is broken, we recommend taking the following steps to ensure a smooth repair process. Firstly, please retain all pieces of the broken jewelry. Next, contact our customer service team through our website or directly via email at support@aurea.com to notify them of the issue. Provide a clear description of the damage along with photos if possible. We offer a comprehensive repair service to restore your piece to its original elegance, leveraging our expertise in working with natural elements. Our team will guide you through the return process, including shipping instructions. Once we receive your jewelry, we will evaluate the damage and provide you with an estimated repair time. At Aurea, we prioritize customer satisfaction and strive to ensure that our jewelry continues to radiate natural beauty for years to come.

A: At Aurea, we strive to ensure complete satisfaction with your purchase. If you need to return an item, we have a straightforward process in place. First, you should notify our customer service team within 30 days of receiving your product by sending an email to returns@aurea.com, including your order number and reason for return. Once your return is approved, we will provide you with a return authorization and detailed instructions. Ensure the item is in its original condition with all packaging and tags intact. After we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. Your satisfaction is our top priority, and we aim to make returns as seamless as possible. For more informations look at your Return Policy page.