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Terms & Conditions

1. General

Last updated: 26/03/25

 

Aurea is an online store offering minimalist jewelry crafted with natural stones and noble materials. These Terms govern the use of our website and services. We reserve the right to update or modify them at any time.

2. Orders & Payments

  • All prices are listed in Euros and include applicable taxes unless stated otherwise.

  • We accept payments via credit/debit card, apple pay, paypal.

  • Orders are confirmed only after full payment is received.

  • We reserve the right to cancel or refuse any order in case of payment issues, stock unavailability, or suspected fraud.

3. Shipping & Delivery

  • We offer domestic and international shipping. Estimated delivery times and costs are detailed at checkout.

  • Once an order is shipped, we are not responsible for delays, lost, or stolen packages.

  • Customers are responsible for any customs duties or import taxes.

4. Returns & Exchanges

  • Returns and exchanges are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and with proof of purchase.

  • Custom or personalized jewelry cannot be returned or exchanged.

  • The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

5. Product Care & Warranty

  • Our jewelry is crafted with care using high-quality materials. Proper care is required to maintain its longevity (see our Jewelry Care Guide).

  • We offer a 6-month warranty covering manufacturing defects, but not damages due to improper use or natural wear.

6. Intellectual Property

  • All content, including images, designs, and logos, is the exclusive property of Aurea and may not be used without permission.

7. Limitation of Liability

  • Aurea is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy Policy

  • We respect your privacy and protect your personal data as detailed in our Privacy Policy.

9. Contact Information

  • For any questions or concerns, please contact us at:
    📧 info@aurea.com
    📍 499 Route de Vernod, 74330 Poisy, France

  • By purchasing from Aurea, you acknowledge and accept these Terms & Conditions.

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