Shipping Policy
1. Processing Time
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Orders are processed within 7 to 10 business days (excluding weekends and holidays).
2. Shipping Methods & Delivery Times
We offer the following shipping options:
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Standard Shipping: within 5 to 7 business days
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Express Shipping: within 2 to 3 business days
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International Shipping: within 10 to 15 business days base on location
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Once shipped, we are not responsible for delays caused by couriers, customs, or unforeseen events.
3. Tracking Your Order
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A tracking number will be provided via email once your order is shipped.
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If your package is delayed or missing, please contact us at info@aurea.com.
4. Customs & Import Taxes
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International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
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We are not liable for any customs delays.
5. Lost or Stolen Packages
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Aurea is not responsible for lost or stolen packages after delivery.
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If your order is missing, please check with your local courier or contact us for assistance.