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Refund Policy

1. Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and with proof of purchase.

  • Custom or personalized jewelry cannot be returned or exchanged.

2. How to Initiate a Return

  • Contact us at returns@aurea.com with your order number and reason for return.

  • If eligible, we will provide return instructions.

  • Once received and inspected, we will issue a refund or exchange within 7 to 10 business days.

3. Return Shipping Costs

  • The customer is responsible for return shipping costs, unless the item is defective or incorrect.

  • We recommend using a trackable shipping service as we are not responsible for lost returns.

4. Refund Process

  • Refunds are issued to the original payment method.

  • Shipping fees are non-refundable.

 

For any questions, please contact us at info@aurea.com.

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